Privacy Policy

Effective Date: 31 July 2025

About This Policy

Welcome to Clarity Gained. I'm Sunita Cooke, and this policy explains how I collect, use, and protect your personal information when you use my coaching services or visit my website.

By using my services or website, you agree to the practices described in this policy.

Who I Am

Clarity Gained Ltd
Company Registration: 11306413
Registered Office: Union House, 111 New Union Street, Coventry, CV1 2NT
Email: claritygained@gmail.com

Information I Collect

Information you provide:

• Contact details when you book consultations or sign up for updates
• Information shared during coaching sessions
• Payment information (processed securely by third-party providers)
• Feedback, testimonials, or communications you send me

Information collected automatically:

• Website usage data through analytics tools
• Technical information (IP address, browser type) for security and functionality
• Cookies to improve your website experience

How I Use Your Information

• Provide coaching services and respond to your enquiries
• Process payments and manage your account
• Send you updates and marketing materials (where you've consented)
• Improve my services and website functionality
• Comply with legal obligations
• Protect my business interests and intellectual property

Marketing and Communications

If you opt in to receive marketing communications from Clarity Gained, I may send you updates about my services, helpful resources, and special offers. You can unsubscribe at any time using the link provided in emails.

Testimonials and Content Usage

By providing feedback, testimonials, or participating in my services, you grant Clarity Gained permission to use your comments for marketing and promotional purposes. I may edit content as needed and will typically use first name and last initial only, unless you request otherwise.

Comments made in private coaching sessions remain confidential unless you explicitly agree to their use.

Data Security and Storage

I implement appropriate security measures to protect your personal information. However, I use various third-party services (including email providers, payment processors, website hosting, and analytics tools) which may store data internationally. While I choose reputable providers, I cannot guarantee where your data is stored or processed.

Your data is retained as long as necessary for business purposes and legal compliance, typically 6-7 years for client records and until unsubscription for marketing contacts.

Your Rights

Under UK data protection law, you have certain rights regarding your personal information. However, please note:

• Data requests must be reasonable and not excessive (assessed at my discretion)
• I may charge a fee for complex or repeated requests
• Some rights may be limited by legal obligations or business needs
• I aim to respond to legitimate requests within 30 days

To exercise your rights, contact me at community@claritygained.com with specific details of your request.

Third-Party Services

I use various third-party services to operate my business, including:

• Payment processors
• Email marketing platforms
• Website hosting and analytics
• Online meeting platforms

These services have their own privacy policies and may process your data according to their terms.

Cookies

My website uses cookies for functionality and analytics. You can control cookies through your browser settings, though this may affect website functionality.

External Links

My website may contain links to other sites. I'm not responsible for their privacy practices - please review their policies separately.

Changes to This Policy

I may update this policy from time to time. Significant changes will be communicated via email or website notice. Continued use of my services after changes indicates your acceptance.

Complaints

If you have concerns about how I handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

Clarity Gained's Rights and Intellectual Property

All content, materials, frameworks, and methods provided by Clarity Gained are the intellectual property of Clarity Gained Ltd and are protected by copyright and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute any Clarity Gained materials without written permission
• Share course content, recordings, or proprietary methods with others
• Use automated systems to scrape or copy content from my website
• Reverse engineer or replicate my coaching methods or frameworks

Community participation: By participating in any Clarity Gained programs or communities, you agree to respectful conduct. I reserve the right to remove participants at my discretion for behavior that disrupts the experience for others, including me.

Service Limitations and Disclaimers

Coaching Results: I provide coaching services on a best endeavours basis. Results depend entirely on your participation, effort, and implementation of strategies discussed. I make no guarantees about specific outcomes or results from my coaching services.

Financial Advice: I am not a qualified financial advisor. My coaching focuses on behavioral patterns and does not constitute financial, investment, or legal advice. Always consult qualified professionals for specific financial guidance.

General Information: All content provided is for general information and educational purposes only and should not be relied upon for specific decision-making without professional consultation.

Contact Information

For privacy-related questions, contact me at:

Email: community@claritygained.com
Post: Clarity Gained Ltd, Union House, 111 New Union Street, Coventry, CV1 2NT

© Clarity Gained Ltd 2025